Shipping policy

Shipping Policy

At MORTAINE, we are committed to providing fast, secure, and reliable shipping for every order.

All orders are processed within 1 to 2 business days after payment confirmation.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note that processing times may be slightly extended during holidays, promotions, or periods of high order volume.

Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other destination-related factors.

Tracking details are automatically sent to your email address once your order has been shipped.

Please allow a short period for tracking updates to appear after shipment.

Customers are responsible for providing accurate shipping information at checkout.

MORTAINE is not responsible for lost or delayed packages caused by incorrect or incomplete address details provided by the customer.

Although most orders arrive within the estimated timeframe, unexpected delays may occasionally occur due to circumstances outside our control.

If your package appears delayed or lost, please contact us through our Contact Us page and our support team will be happy to assist you.

For any shipping-related questions or concerns, please use the contact form available on our Contact Us page.